I ENCOURAGE YOU ALL TO POST ON MY RSB FORUM THREAD, NOT ONLY HERE. ALTHOUGH JAGEX READ THESE FORUMS ACTIVELY, THEY ARE MUCH MORE APT TO LISTEN IF IT IS POSTED ON AND SUPPORTED ON THEIRS AS WELL
Another date to add to the notch of a calender... 1/22/08: The day that Customer Support ended.
Please read the whole thread before taking judgment, this is not complaining about automated messages at all... rather, the absence of them!
January 22nd of 2008 started out regular with the new update of two hunter monsters; the Pawya and Grenwall. Great addition for hunter followers-- great exp and great cash flow for hunting them!
Later however came a rather unpleasant update, the near complete deletion of Customer Support for non-player moderators.
Up until today, non-player moderators could decide to send in queries regarding a vast number of subjects, classified into 6 different sections.
1) Website/Ingame Bugs
2) Advertisement complaint
3) Technical Difficulties (not in-game troubles)
4) General Query
5) Complaint
6) Privacy Concerns
Today, all but the first three are gone. No more general queries may be sent. No more complaints may be sent. No more privacy concerns may be sent.
Instead, you are redirected towards the RSB forums or knowledge base.
I concede that yes, the RSB forums may have the answer you are looking for, yes, the knowledge base may have an answer you are looking for.
These two areas, however, do not cover half of what is needed.
What does this update mean to you?
--No more general questions towards jagex staff
--No more appeals regarding forum moderator actions
--No more queries regarding ingame behavior
--No more queries regarding ingame activities
--No more general complaints
--No more discussion of bans
--MUCH MORE
What can be done?
Sign this thread signifying your lack of enthusiasm for the deletion of Customer Support for both PAYING and NONPAYING players who have not been chosen to become player moderators. Too much has already been taken from us, it can not go any further than receiving absolutely no customer support.
Note: I am not complaining about personal matters nor conversation between Jagex Staff and I.
Thanks
______________
Any discussions about this and how it will effect our future play of Runescape?
The link to my thread on RSB forums:
http://forum.runescape.com/lang/en/aff/run...28,198,55479523
Link to Mod Dave's thread on RSB forums explaining hidden update:
http://forum.runescape.com/lang/en/aff/run...15,635,55475214
Please read and post on my RSB forum thread smile.gif
I am not sure if this goes along with posting rules... whichever rule it violates I will attempt to correct
Please understand that it is very important we gain support behind my thread in hopes of gaining customer support (even automated messages (as much as i hate saying that)) back
I know I'll probably receive dumbass responses on this thread saying "are you retarded?" (probably more because i just said that sad.gif ) or something along those lines.. please realize that you while may not care about losing customer support, a lot of us do
Please don't be an ahole if you respond to this topic.. I've never acted like one , i don't deserve you to act like one to me
Thanks,
Mathguy012 ThumbUp.gif
Dieser Beitrag wurde von Jack4x4 bearbeitet: 29. Januar 2008 - 14:32 Uhr
